Automated Gate Repairs
With over 30 years experience, qualified engineers and a large stock of spare parts, we pride ourselves on being able to repair your automatic gate as quickly and smoothly as possible.
Located in East Grinstead, Sussex, our extensive knowledge of all types of electric and automatic gates makes us a trusted choice for businesses and homeowners across the South East. We understand the frustration of a broken gate, and we have the expertise and the equipment to get your automated gate repaired quickly and safely. With our rapid response service, we can be at your property fast. Our well trained team are friendly and highly professional, and are equipped with everything they need to perform repairs to your system there and then and find the best solution.
Why Choose GateDoctors for your automated gate repairs?
- Same or next day automatic gate repair service
- Free gate repair estimate
- Over 30 years experience
- All electric gate makes and brands covered
- Fully equipped vans
- Local qualified engineers
- Quality assured company
- Accredited gate repair contractor SIPP
- Health and safety compliant
Our Automated Gate Repair Service
GateDoctors are the leading automatic gate repair specialist in South East with over 30 years of experience in the industry. We understand the inconvenience of a faulty gate system and specialise in repairing all types and brands of automated electric gate systems fast, including:
- Swing Gates
- Sliding Gates
- Bi-Folding Gates
- Barriers
- Shutters
- Doors
- Bollard
Our fleet of vehicles are GPS tracked for accurate billing and quick response times, stocked with a wide range of spares and an onboard welder generator, meaning we can often fix the problem on our first visit. Our engineers are all highly qualified with a Diploma in Gate Safety meaning they are certified to meet the requirements of BS-EN13241 Gate Safety Legislation.
Our fleet of vehicles are GPS tracked for accurate billing and quick response times, stocked with a wide range of spares and an onboard welder generator, meaning we can often fix the problem on our first visit. Our engineers are all highly qualified with a Diploma in Gate Safety meaning they are certified to meet the requirements of BS-EN13241 Gate Safety Legislation.
What We Fix
When you first contact Gatedoctors, our friendly technical support team will talk through the problem your having and offer suggestions on how best to resolve the problem and book an engineer visit if necessary.
Common automatic gate problems we regularly encounter and fix for clients across Sussex and the South East include:
- Re-alignment or re-setting
- Intercom faults
- Structural damage
- Vehicle impact
- Manual release
- Electric Gate changes for better/ safer layouts.
- Drive unit changes- electro-mech, 230 or 24V
- Re-alignment or re-setting
- Intercom faults
- Structural damage
- Vehicle impact
- Manual release
- Electric Gate changes for better/ safer layouts.
- Drive unit changes- electro-mech, 230 or 24V
Frequently Asked Questions
Callouts:
Not via an engineer visit as they are constantly mobile and are reacting to callouts and repair visits. With supplied photos and descriptions emailed to our office, we can provide a free estimate to give you a sense of what is required and advise you of the best course of action. In most cases, a callout is the most cost effective option, as we approach any system with the intention of repairing it and getting it back up and running. If this is not possible on a callout visit due to parts additional being required. A quote is sent to you for a swift and reliable repair.
A callout provides 1 hour on site and quite often is plenty of time to find the problem. If the system is new to us, we find that most systems are variations on a theme, the methods used to install or repair a given system can vary quite considerably and so additional time may be required to understand these methods. Through our many years of experience we are able in most cases to quickly identify and rectify issues and provide a repair. In some cases further recommendations will be made to improve the systems long term reliability, structural integrity and safety.
If access can be gained by our engineer, you do not need to be present. However it can be helpful for you to have a chat with our engineer to help build up a picture of the issue. If you let the office know when booking a callout that you will not be there and confirm access is available we can attend and provide you with an update post visit with any findings and the outcome of the visit.
Our services and engineers are in high demand and we will always aim to be with you next day. Our service team will always advise you of the earliest opportunity for a visit at the time of the callout request. So you can rest assured knowing an engineer will be with you as soon as possible.
We work using a zone system based on your postcode. New customers will need to pay upfront for the first visit, thereafter an account is created for you and any subsequent visits in the future will be raised and invoiced on a 14-day term.
When we visit any system, both old and new. We look for long term reliability and safety. We will always advise on areas that can be improved on your system. If a system was not installed by us, we measure this against our own high standards of works and that of the safety regulations and standards/guides to good practice laid out by our governing body. These recommendations are optional and we will be happy to guide you through them ahead of your consideration.
Yes, we can. There are thousand of brands and models on the market today. In order for us to ensure we supply the correct remote. We will need to know what type of remote you have. If possible a picture can be extremely useful but if you are unsure please give us a call and we can guide you in the right direction.
Gate safety:
Gate safety is regulated and standardised across our industry. Outlined by the trade association DHF (Door and Hardware Federation) and enforced by the HSE. A number of hazards are present and inherent to gate systems and measures should be taken to minimise and negate these hazards.
The owner/manager of any gate system has a duty of care to ensure a system is compliant and safe for use.
We must ensure that newly installed systems are compliant to our industry standards and the machinery directive. We must also provide protection for foreseen misuse. For example ensuring the gates can withstand additional load, in so far as is reasonable and practicable. We have a duty to inform clients of potential risks/ hazards and measures to address these hazards in order to provide a safer system.
No. We understand it can come across this way at times. There have been numerous deaths and tragic accidents involving gate systems in years gone by. These standards and laws exist for good reason. As professionals in our field, we cannot ignore our responsibility and duty of care for your safety. If we take on an existing system and were to knowingly leave this system in an unsafe state without recommendations or notifying the customer, we would be in breach of the law. It is imperative that safety is discussed and understood at all levels.
Our technical service team are on hand to help diagnose your issue.
To support our engineers on the road and our client base, we have 3 full time members of service staff, lead by our Operations Director.
This will ensure that you speak to the right person for your enquiry, whether it be technical support, the need for a callout or service or more general enquiries.